Terms and Conditions
About UsThis web site is owned and operated by Thermosense Direct, a trading division of Thermosense Limited. If you need to contact us, or have any suggestions or comments, our details are as follows:
11 Eghams Court
Telephone: 01628 523015
Company Registration Number: 5847175
VAT Registration Number: GB 895 3290 84
Normal Office Opening Hours: Monday to Friday (08:30 GMT to 17:00 GMT)
Making A PurchaseMaking a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be taken to our secure server (256 bit encryption) to complete the order process.
We accept secure payments via the following payment service providers: 'Global Payments' and 'PayPal'. If you'd prefer not to pay online, please contact us - we will be happy to process your order over the telephone.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake, assuming the goods have not already been despatched .
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Risk of loss of or damage to the products shall pass to the customer on delivery. Ownership of the products shall not pass to the customer until full payment of the purchase price of the goods and of all other amounts owing to Thermosense Limited has been made.
We reserve the right to decline any order which you place in circumstances which may include, but which are not limited to, the following situations:
The item which you have ordered is not in stock or no longer available.
We are unable to obtain authorisation for payment from you.
We identify a pricing error on our website.
You fail to meet any of the criteria which we stipulate for eligibility at any point throughout this website.
Special Offers: please note that special offer prices apply only to orders placed online, not via other means (e.g. telephone).
DeliveryWe offer the following methods of shipping during the checkout process:
DPD Next Day
DPD Saturday 12:00
UK (Northern Ireland)
Royal Mail Signed For 1st Class
UPS Standard (1-2 working days delivery)
Isle of Man
Royal Mail Signed For 1st Class
Channel Islands (Jersey / Guernsey)
Royal Mail Signed For 1st Class
Certain services are only offered for order totals not exceeding a certain amount/weight.
For deliveries to non-UK countries, couriers will require the customer to pay local taxes (Duty + VAT) before delivery.
For non-UK countries eligible to not pay VAT you will be given the option to specify this during checkout and enter your EU VAT number and it will appear on the paperwork.
Please Note: For UK destinations not classed as mainland (e.g. Scottish Highlands and Islands, Isle of Wight) delivery costs are considerably higher than the offered standard rate and timed deliveries cannot be guaranteed.
We reserve the right to use a different delivery service if the costs for a chosen service escalate or we feel a different service would be a better choice for the delivery destination.
All orders are carefully packed, protected and double-checked prior to despatch from our site. Each shipment contains a delivery note and invoice corresponding to the original order. Export shipments are charged extra at cost and will be agreed before despatch.
For full details of services, latest costs, applicable destinations and delivery schedules, please visit our delivery information page.
Delivery ScheduleWe will do our very best to despatch your order within 24 hours of receipt. Our normal office hours are Monday to Friday, 08:30-17:00 GMT. Stock orders received before 15:00 GMT will be processed and despatched the same day, subject to availability. Orders received outside of these hours (including weekends and bank holidays) will be treated as the next working day. For items requiring manufacture and additional services such as in-house calibration, please allow for a longer despatch time.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and rectify the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back OrdersIf an item is not in stock, we will back order it for you. You will be contacted with the option to cancel your order if you would rather not wait.
Tax ChargesIf your billing address is within the EU then Value Added Tax (VAT) at the current UK rate will be added to your order. If your invoice address is outside of the EU you will not be charged VAT (you are given the option to choose this during the checkout process). Any VAT rate applied, and amount of VAT charged, will appear during the checkout process.
Credit Card SecurityOur entire website is secured by a GeoTrust Secure Sockets Layer (SSL) certificate, providing an encrypted connection between your internet browser and our website. The SSL connection protects any sensitive data exchanged during your visit from being intercepted by non-authorsied parties. When using our site look out for the poadlock symbol in your browser - click it to view details about our security certificate.
Online payments can be made confidently via our well-known and trusted secure payment service providers: 'Global Payments' and 'PayPal'. When choosing either of these payment providers you will be automatically forwarded to their own secure pages, and payment will be processed by themselves. Details of your order and payment status are passed back to us (we do not hold card payment details). For added security, 'Global Payments' also incorporates the 'MasterCard SecureCode' and 'Verified by VISA' systems. This protects your card against unauthorised use and gives you peace of mind when shopping online. For full details on our payment providers, please visit their respective websites.
CertificationWe are ISO9001 certified and fully compliant with the WEEE, REACH & RoHS standards.
Liability and GuaranteeAll products are guaranteed to function correctly on delivery and be free of faulty workmanship. Any products that are considered by us to be faulty will be promptly replaced, at our cost. Unless otherwise stated by us, the lifespan of the items cannot be guaranteed. The limitation of our liability is strictly limited to the value of the product in question.
Reaching UsIf you need to reach us, please send an email using the 'Contact Us' link shown at the top of every page. Alternatively, you can telephone 01628 523015, fax us on , or write to us at: Thermosense Direct, 11 Eghams Court, Boston Drive, Bourne End, SL8 5YS, United Kingdom
This policy explains when and why we may collect personal information about people who visit our website, contact us by another method, or supply products/services to us.
How do we collect information from you?
When you contact us to make an enquiry or place an order, either by telephone, website form, email, LiveChat or another method we may collect information from you. This information is required for us to manage your request and deliver the best possible service.
What information is collected?
The information we collect might include your name, company information, postal and billing addresses, email address, telephone and fax number. We will hold your personal information securely on our internal systems unless otherwise instructed by you.
How is your information used?
We may use your information to:
process enquiries and orders that you have submitted
notify you of changes to our products and services
send you communications regarding products and services that may be of interest to you
Who has access to your information?
Your information is securely stored internally and may be shared with members of our sales team, marketing, quality, management and IT. We do not disclose your information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party and we will take steps to ensure your privacy rights continue to be protected.
Receiving information from us
You have a choice whether or not you wish to receive information from us. Your email address may be used to receive our marketing newsletter regarding new products, services, useful information and offers. You can unsubscribe from our email newsletter at any time by clicking the unsubscribe link present in the email. We may also post information such as our latest product guide that we think may be of interest to you. If you would prefer us not to contact you for marketing purposes by either post, telephone or email please contact us and we will update your details to ensure your request is adhered to.
A cookie is a small text file that a website may store on your computer or device when you visit a site. This cookie can be used by the website to recognise your computer or device when you next visit. Some cookies are essential for the operation of websites and help to provide functionality (e.g. storing shopping basket contents for a period of time).
This website uses essential cookies to enable fulfilment of your order. We keep track of the following information in cookies:
1. Contents of your Shopping Basket (for up to 3 hours).
2. Invoice and Delivery name/address details if you select the 'Save my contact details' option during checkout.
You can turn off cookies within your web browser at any time and the website will still function, but you will be unable to add items to the shopping basket or proceed to checkout. For details on how to turn off or block cookies please refer to the help section of your web browser, or contact the provider.
Returns PolicyYour rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days (from date of receipt) for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in a saleable condition.
Note: A completed product return form must be included with all returns. Any unauthorised returns received without a valid form will not be opened or handled and may be disposed of after 21 days of being held in quarantine. Our product return form is available online at www.thermosense.co.uk/returns. Unless specifically requested, all returns must be sent to our correct returns address as clearly stated on the product return form. Any returned goods that are sent to our incorrect address will incur an additional £20.00 carriage charge (excluding VAT) for us to forward via a recognised carrier to our returns department. This charge will either be paid by the customer or deducted from any refund given.